Mercure Melbourne Albert Park, Melbourne

The hotel left a lot to be desired with a long distance from reception or the lifts, but to our surprise, there were some convenient features such as proximity to a tram stop and the Albert Park Lake. The dining experience was disappointing, and service fell short in various ways, including delays and unmet requests. On the positive side, the location was quiet and clean, perfect for business events.

The hotel provides good value for money with spacious rooms and a great location. However, there were some cleanliness issues and a missed day of room service was disappointing.

The hotel rooms were clean and tidy, the bed was comfortable, and the breakfast was excellent. The staff were very helpful, polite, friendly, and accommodating. However, there were issues with key cards not working, leading to a frustrating experience.

The hotel had a few maintenance issues with the rooms needing some renovation, like using double bed sheets on queen size beds. Despite that, the staff were lovely and accommodating. The location was convenient for a nearby wedding, and the hotel was easy to find on the map. The dining options were a bit pricey, but the Asian dishes were satisfactory overall.

While the rooms were clean and comfy, there were some issues with the temperature control and maintenance. The reception staff were helpful in upgrading us to a better room at the Pullman. The service, however, was lacking, especially in the bar and room service areas. The location was convenient for those preferring a quieter stay outside the city center. The dining experience left something to be desired with limited gluten-free options and slightly expensive drinks. Despite the drawbacks, the facilities were decent overall.